Data Managed Services
Sustained operational support for your data estate
Many organisations build data platforms and dashboards, but keeping them secure, efficient, and scalable is an ongoing challenge.
Our Data Managed Services keep your environment operational, compliant, and adaptable—providing long-term support and expertise that blend seamlessly with your team.
What we manage
We provide recurring support for the core pillars of your data platform, including:
Platform
operations
- Monitoring and recovery of data pipelines and integrations
- Incident detection and root cause resolution
- Deployment management and configuration control
Business Intelligence &
analytics
- Maintenance and optimisation of dashboards and reporting layers
- Execution of minor enhancements and change requests
- Role-based access management and usage auditing
Governance and
data quality
- Enforcement of data governance rules and policy alignment
- Data quality monitoring and remediation
- Stewardship support and metadata management
Business and
user support
- Resolution of service requests from data consumers
- Documentation, onboarding, and internal enablement
- Ticket management and SLA tracking
Collaboration models
depending on your team structure and internal capabilities.
01
Fully managed
We assume operational ownership of your data platform, including daily monitoring, issue resolution, enhancements, and reporting.
02
Co-managed
We collaborate closely with your internal team, sharing responsibility for platform operations while providing specialised capabilities and overflow capacity.
03
Embedded support
Our consultants integrate directly with your team to provide ongoing support and improvements, working within your tools and processes.
Why managed services?
Organisations engage us when:
- Internal data teams are consumed by maintenance tasks and ad hoc requests
- New platforms are deployed, but lack clear operational ownership
- Recruiting and retaining skilled data engineers or analysts becomes unsustainable
- Data environments require ongoing compliance with security, privacy, or audit frameworks
- Cross-team friction slows down delivery, decision-making, or adoption
What you gain?
Continuity
Your platforms are monitored, maintained, and improved over time.
Focus
Internal teams are freed to work on value-adding initiatives.
Scalability
We flex with your business needs, without requiring a full in-house team.
Expertise
Access to specialists in BI, engineering, governance, and AI without long hiring cycles.
Accountability
Clear ownership, SLAs, and proactive communication.
Our approach
We begin each engagement with a structured onboarding phase, including:
- Joint operating model definition
- Knowledge transfer and documentation handover
- Workflow and escalation process setup
- KPI and SLA alignment
Over time, we move from reactive support to proactive improvement. This includes backlog reduction, knowledge sharing, adoption support, and roadmap advisory.
We integrate into your systems — whether you’re using Jira, ServiceNow, Slack, Teams, or a custom setup — and adapt to your pace, cadence, and risk posture.
Why Joyful Craftsmen?
10+ years of experience running enterprise-grade data environments
Teams located across Europe, with international support models
Structured delivery approach that scales with your needs
Trusted by long-term clients across manufacturing, finance, retail, and energy
Client results
Let’s discuss your environment
and outline how Managed Services could support your goals without disrupting what’s already working.
